Systems Administrator I (Closed)

Oct 03 2018 admin Comments Off on Systems Administrator I (Closed)
  • Full Time
  • LAWA

SYSTEMS ADMINISTRATOR I

Assignment:      Los Angeles World Airports – CORE Planning & Development Group
Salary:               $68.6K to $76.9K annual base salary depending upon experience

KEY IDENTIFIERS

  • Ability to demonstrate proficiency with Prolog Management Software, Microsoft Office suite, Crystal Report Writer, the Adobe Acrobat software.
  • Experience using integrated software platforms, such as Prolog, on a large-scale, multi-million dollar construction project highly desirable.
  • Self-starter attitude with results-oriented focus. Demonstrates a proactive and respectful approach to end-user trouble calls and “over the shoulder” reviews.

JUSTIFICATION

The Prolog Management software is facilitating Program Management of the $7.78B LAX Improvement Program. It is accessed by over 350-end-users and multiple LAWA Divisions; it collects cost, schedule and progress information for over 100-contracts; and produces a monthly Executive Management Progress Report that is distributed to the Board of Airport Commissioners and the Office of Mayor Garcetti. Presently, the software is supported by one person- the System Administrator II. This position augments the Program Controls team with a full-time support person to: 1) Provide end-user trouble-shooting and support; 2) Helping train end-users and provide “over the shoulder” support for data entry and reporting tasks; and 3) Providing Prolog Administration support, such as managing user accounts, etc.

POSITION DESCRIPTION SUMMARY

The primary duties include providing ad-hoc trouble-shooting, “over the shoulder” reviews and assistance for Prolog end-users, attending Prolog customer care meetings, developing and managing custom Crystal Reports, developing Word Document templates, training, and basic system maintenance. Other duties may include managing the Prolog Manager and Prolog Converge software.

ESSENTIAL JOB DUTIES

The position reports to the Program Controls Manager. The duties include supporting the suite of Prolog Modules and Forms, providing ad-hoc trouble-shooting, “over the shoulder” reviews and assistance for Prolog end-users, attending Prolog customer care meetings and proactively completing Prolog trouble tickets.

The Prolog Support position will undertake the following duties and responsibilities.

  • Providing end-user support for the suite of Prolog Modules and Forms, including customization of screens, processes and reports, as required, to satisfy the end-user requirements.
  • Providing end-user training and “over the shoulder” reviews to ensure that the Prolog software is being used effectively and efficiently; and the data is being entered thoroughly and correctly.
  • Help enforce Program and Project Procedures through the correct entry, reporting and interpretation of Prolog data.
  • Providing ad-hoc technical and trouble-shooting support for the Prolog Modules and Forms; and acting as a “first-responder” to end-user trouble tickets.
  • Implementing a trouble-ticket tracking and prioritization process whereby the trouble calls are categorized and reported; and then “fine-tuning” the training to address the noted problem areas.
  • Coordinating with the LAWA IT Group to monitor the computer assets and their usage, assist with software and hardware upgrades, as required, provide network trouble-shooting and tuning assistance, as required.

MINIMUM REQUIREMENTS

  • Self-starter attitude with results-oriented focus. Demonstrates a proactive and respectful approach to end-user trouble calls and “over the shoulder” reviews.
  • Willing and capable to assume additional responsibilities.
  • Demonstrated proficiency with Prolog Management Software, Microsoft Office suite, Crystal Report Writer, the Adobe Acrobat software.
  • Experience using integrated software platforms, such as Prolog, on a large-scale, multi-million dollar construction project highly desirable.
  • Proven accuracy, reliability and completeness in job accomplishment.
  • Demonstrated success on the job, as evidenced by satisfactory performance, acceptance of responsibility and growth in previous position.
  • Effective oral and written communication skills.

HARDWARE/SOFTWARE KNOWLEDGE

  • MS Office Suite, including Excel and Access, is required.
  • Demonstrated experience with a graphics package is required.
  • Demonstrated experience with Adobe Acrobat PDF is required.
  • Prolog Management System or other large-scale, integrated project management solution is highly desirable.
  • Experience with Crystal Reports is highly desirable.
  • Demonstrated experience supporting multi-user platform in a networked environment.
  • Demonstrated proficiency with Prolog Management Software (Version 2008 R1SP1 and above), Prolog Website (Version 2008 R1SP1 and above), Prolog Converge, Prolog Mobile, Microsoft Office Suite 2007, Crystal Report Writer (Version XI and above), and Adobe Acrobat software.

PROFESSIONAL EXPERIENCE LEVEL/OTHER QUALIFICATIONS

  • Minimum two (2) years of professional experience.
  • Two- to five-years directly supporting a large-scale project management software.
  • Experience in a public-sector Program Management / Construction Management office environment is highly desirable.

EDUCATION/TRAINING

  • Bachelor’s Degree/or equivalent work experience
  • Construction Management, Engineering or any related filed

ELEMENT-SPECIFIC REQUIREMENTS/NOTES

  • May assume other duties as required/needed
  • May work overtime
  • May be required to work various shifts as needed

REGISTRATION/CERTIFICATION

  • Demonstrated proficiency with Prolog Management Software (Version 2008 R1SP1 and above), Prolog Website (Version 2008 R1SP1 and above), Prolog Converge, Prolog Mobile, Microsoft Office Suite 2007, Crystal Report Writer (Version XI and above), and Adobe Acrobat software.
  • Completed Meridian Certification program(s) are highly desirable.

RESUME SUBMISSION INSTRUCTIONS

Deadline to submit resume:
On or before Monday October 15, 2018 @ 8:00am (late submissions cannot be accepted)
Please email cover letter, resume, and salary requirements: hr@paragon-em.com
Subject line: LAWA Systems Administrator I

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Recruitment # PC0907

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